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WOSTEP Customer Service Watchmaker Programme

The WOSTEP Customer Service Watchmaker Programme is a rigorous course delivered Monday to Friday over one calendar year. This structured program is industry recognised by all major brands and is carefully designed to equip students with advanced skills essential for proficient after-sales service operations.

Graduates from this course have access to a variety of career opportunities in customer services, brand-boutiques, brand-service-centres and independent repair shops.

Courses run each year, beginning in January. Applications close on 1st July of the year preceding the course start date.

Skills Gained

Graduates from this course can be expected to have knowledge of and be competent in:

  • History of timekeeping
  • Organisation of workshops and of customer care
  • Knowledge of tools
  • Basic Micromechanics
  • Tool preparation and maintenance
  • Basic knowledge of watch movements
  • External and internal interventions
  • Watch and movement analysis
  • Knowledge of mechanical and electronic watch movements
  • Knowledge of horological complications and complex devices
  • Movement service
  • Escapement and regulating-organ adjustments
  • Chronograph

Examinations

The examination schedule for this course is as follows:

  • 4 Intermediate examinations
  • Final examination which includes:
    • Theory
    • Service of cased quartz watch
    • Service of cased automatic watch
    • Service of cased automatic chronograph watch

Course fees

Course fees for this course are £9,000, additionally students must purchase a complete tool kit priced at £2,200*

The course and toolkit fees cover all essential tools, training materials and examinations necessary to complete the course. Upon graduation the toolkit remains the property of the student.

*Toolkit cost may vary due to exchange rate and content changes

George Daniels’ Educational Trust

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